Terms of sale / Returns Policy

What is your returns policy?

No returns will be accepted without a Return Authorisation.All goods must be returned in new condition and original packaging. Please inspect your merchandise on arrival,We cannot accept returns on decorated or washed or used garments under any circumstances. Defective merchandise must have tape placed over flaw before returning and we will happily refund or exchange the item..

Although you are entitled to a full refund when returning all of your garments unworn, Please also note that ELP will not accept any liability or damages or compensation lost as a result outside of your order value

Returns due to customer error will be subject to a restocking fee of 20%. All refused deliveries are subject to a 15% restocking fee in addition to transportation charges. All claims for shortages, damages, etc. must be made within 72 hours of receipt of merchandise. No goods will be accepted after 7 days from the date of delivery. , it is the responsibility of the buyer to verify accuracy of style, colour, size and quantity with the consignee prior to printing. East london printers will not be responsible for discrepancies on orders received by parties other than the invoiced customer.